RULES AND POLICIES OF CASA AXIER

RECEPTION

REGULATORY COMPLIANCE AND SECURITY

As owners of Casa Axier, our priority is to ensure the safety of our guests and comply with current regulations. According to Royal Decree 933/2021 of the Ministry of the Interior (SES Hospedajes), we are required to collect the legally required data from all guests. Those over 14 years of age must complete and sign the form; in the case of minors, the responsible adult will do so on their behalf.

To comply with the regulations, the following will be attached: TRAVELERS ENTRY PART TEMPLATE, which must be completed in all sections and signed individually (one form per person). To expedite check-in, we ask that you send it to us a few days before your arrival, either by WhatsApp (604801661) or email (info@casaaxier.com). It is essential that all guests, including minors, are correctly registered on the forms, as without this procedure it will not be possible to access the accommodation.

The model of the entry part of travelers It will be delivered to you along with this information document, which details the rules and policies established at Casa Axier, when you make your reservation.

Instructions to keep in mind when completing the form:
• Each child under 14 years of age must have their own form, with the responsible adult's information in the telephone and address sections (except ID).
• In the box «DOCUMENT SUPPORT» The number that appears on the back of the DNI, just above the signature (3 letters and 6 numbers), must be indicated.
• The box "RELATIONSHIP" should only be completed by parents or legal guardians accompanying a minor.

If you provide us with a copy of your ID for verification, this will be deemed authorization for the processing of that data. All information will be managed in accordance with the GDPR and the LOPDGDD (Spanish Data Protection Act), and will be used exclusively to comply with regulations and ensure guest safety. If necessary, it may be communicated to the competent authorities, always preserving confidentiality and privacy.

ESTABLISHED ENTRY AND EXIT TIMES TO THE HOUSING

STANDARD SCHEDULE:

a) ENTRY: From 16:00 to 19:00
b) OUTPUT: Before 11:00

SCHEDULE FLEXIBILITY:

In order to provide greater flexibility in schedules, we offer these alternatives only if there are no other reservations that coincide with the start or end of your reservation.

1) INPUT: From 2:00 p.m.

2) OUTPUT: Before 1:30 p.m. *3) EXIT: Until 19:00 (supplement 40€)

We offer the option to extend the established schedule for an additional fee. 40€, to cover part of the additional costs of electricity, water, heating or air conditioning during overtime.

In *HIGH SEASON, which includes dates such as Long weekends, Easter, Summer, Christmas and New Year's Eve, the price for extending the hours increases to 60€

It is necessary to request an extension well in advance. This option is subject to availability and confirmation by Casa Axier.

ACCOMMODATION PAYMENT

Payment for the accommodation rental will be made as follows:

1st. PAY:

When booking: 40% of the total.

Payment method: Bizum, Bank Card or Bank Transfer.

A reservation will only be confirmed when it can be verified that the requested deposit has been paid. Reservations will be confirmed by email to the client once the account has been credited.

2nd PAYMENT:

Pending balance: 60%, must be paid in cash upon entry to the property.

DEPOSIT AND CONSERVATION OF THE HOUSING

The client is asked for a fianza from €250 for 2 nights. From the third night onwards the amount of the bail will be 300€. Payment will be made in cash or Bizum upon entering the home.

This deposit is made to cover repair costs and damage caused by guests during their stay. The guest agrees to return the accommodation in the same cleanliness and condition as when they arrived, confirming that the property is in optimal condition. The deposit will be returned within a maximum of 5 days after the guests' departure, provided that all established rules have been met and the property has been verified as free of any damage or breakage.

CANCELLATION POLICY OF RESERVATIONS

CANCELLATION OF RESERVATIONS

In case of cancellation, the initial payment made will not be refunded since this payment constitutes only a minimal fraction of the total amount of the reservation. Furthermore, Casa Axier guarantees total exclusivity on the reserved dates, being unable to accept other reservations for that period. For this reason, this payment, only in the event of cancellation, is intended to compensate for the lost opportunities of other interested clients. Despite this, to maintain customer satisfaction, if a new reservation is obtained on the canceled days, we offer the possibility of changing the dates, thus providing flexibility and mitigating the loss of the initial payment. This option remains valid for a period of three months from the date of cancellation.

REDUCTION OF ATTENDANTS IN RESERVATIONS

The price of each reservation is determined according to the number of people hired at the time of making it. In the event that the number of attendees initially hired is reduced for any reason, no deductions, refunds or credits will be applied. This includes both partial absence (some contracted days) and total absence (every day) of one or more assistants. This means that the total agreed amount will remain unchanged, regardless of the actual number of people who ultimately attend the reservation.

ABSENCE OR INTERRUPTION OF THE STAY

If the client or group does not show up at the property on the scheduled reservation date or chooses to end their stay before the agreed departure date, no refunds or refunds of any kind will be made.

HOUSE RULES

–PROHIBITION OF PARTIES

It is not allowed to perform under no concept of parties of any kind in the home.

-RESPECT FOR THE NEIGHBORHOOD

Our home is located in urban area, so it is essential to avoid noise and disturbance to neighbors.

USE OF THE GARDEN AND THE POOL

Rest hours: The established rest schedule must be respected. 11:00 PM to 9:30 AM. During this period, music is prohibited in the garden and the use of the pool should be moderate, avoiding noises and screams.

During the day, abroad, Music is only allowed on an ad hoc basis for personal use and always at a very low volume, which cannot be heard from outside, ensuring the tranquility of the neighborhood.

At night, extreme discretion should be exercised. If you wish to use the pool, the bathroom, or spend time in the garden, you may do so with total moderation, without raising your voice and avoiding any noise that may disturb the rest of the neighbors. In addition, any nighttime use must be done in a prudent schedule and with it maximum care.

He The use of loudspeakers is prohibited at all times.

Consequences of non-compliance. In the event of evidence of vandalism, noise, disturbances, well-founded complaints from neighbors or reckless use of the house and its belongings, Casa Axier reserves the right to terminate the stay. In this case, guests must leave the house immediately. without refund of the total payment made, nor of the deposit.

If there is an incident due to the misuse of the pool, it will be under the responsibility of the client.

– PETS ARE NOT ALLOWED

– SMOKING PROHIBITED IN ALL ROOMS

Smoking is prohibited inside the house. It is only permitted smoking in the garden or on terraces, always respecting the cleanliness of the environment

– Charging electric vehicles in the home is prohibited.

There are charging points enabled in the town for this purpose.

–THE CONTRACTED CAPACITY MAY NOT BE EXCEEDED

Under no circumstances is the entry of more people than those registered in the reservation allowed. (both adults and children) the house, the pool, the garden and the rest of the facilities of Casa Axier are reserved for exclusive use of registered customers. In the event that the number of occupants of the house is greater than the number indicated in the reservation, the owner reserves the right to right of admission or the right to charge an extra fee per person per day. Due to current regulations, we are subject to controls by the authorities, so NEVER may exceed –AUTHORIZED CAPACITY of people assigned to us by the Ministry of Tourism. Casa Axier is not responsible in the event of an incident arising from overcrowding.

–RESPONSIBLE USE OF ELECTRICITY – AIR CONDITIONING – HEATING AND WATER

HE requires customers to turn off air conditioning, heating, and lights when not in use, both when leaving the room and when leaving the home. It is essential to be careful with the consumption of electrical devices and water, avoiding waste or unnecessary expenses.

The simultaneous operation of several air conditioning units at very low temperatures, especially in empty rooms, can generate high energy peaks that overload the electrical system, even causing general supply cuts of the entire house.

-THE CHANGE OR TRANSFER OF FURNITURE IS NOT ALLOWED UNDER ANY CONCEPT.

Inside the property. If furniture is damaged or walls are damaged due to these types of actions, the amount required to replace or repair the damage will be deducted from the previously submitted security deposit.

The owners are not responsible for the behavior and/or actions of the tenants.

CUSTOMER CONFIRMATION

Through this document, clients express their ACCORDANCE and undertake to respect and comply with all regulations and policies previously established by Casa Axier.

INFORMATION OF INTEREST

POOL

Pool season: From June 1st to October 12th (approximate date)

ELECTRONIC KEY

To access the house with an electronic key, the client must previously download the NUKI SMART LOCK app.

ACSECURITY MARA

We have a security camera at the entrance / reception of the house, for control of entry and security of clients.

OTHER SERVICES

PAELLER

It has a paellero and paellas for use in the garden, its service is free. The client must always request it in advance, and it is not possible for the owner to make it available once the client is already in the house.

Taking into account the schedule we have established, please confirm arrival time to the accommodation.

We appreciate your decision to choose us and are committed to meeting your expectations. We strive to make every moment at Casa Axier unforgettable, making your stay a unique and memorable experience.